FAQs

For any inquiries regarding your bill, please contact our office directly. We're here to assist you with any billing-related questions or concerns.

We offer multiple payment options for your convenience. You can pay using cash, check, or any major credit card including Mastercard, Visa, Discover, and American Express.

Our service call fee is $125. We require a credit or debit card on file before dispatching a technician. If you choose to proceed with our services, we'll waive the $125 fee and only bill you for the necessary parts and labor.

For a new liner installation, we require a 50% deposit to secure your spot in our schedule and order the liner. The remaining balance is due upon completion of the job. To initiate this process, we need a credit card on file.

Water loss varies by season. In spring and summer, expect 0.25" to 0.50" daily. Fall sees 0.50" to 1" daily, while winter ranges from 0" to 0.50" daily.

The ideal time to close your pool is generally when the temperature consistently drops below 70 degrees Fahrenheit.

We recommend opening your pool in late March or early April. As temperatures rise, algae can start growing under the cover, so it's best to open before this occurs.

Not necessarily. Small particles can sometimes clog the leak, leading to misleading water loss readings. We advise getting a leak detection service as soon as you suspect a problem.

Algae typically grows on both vertical walls and the pool bottom. If you only see discoloration on the bottom, it's likely dirt. Algae growth tends to be more widespread.

The first step is to conduct a professional water test to ensure proper balance. Once we've determined the water chemistry, we can recommend the most effective and economical treatment plan for algae removal.

Depending on your system it should produce between a quarter and half pound equivalence of chlorine daily. If your system is set to 30% or higher and still no chlorine is showing through testing then your cell is not producing correctly.

If you are using a high quality salt such as Aqua Salt once per season is sufficient. Most systems will require more frequent cleaning if a cheaper grade of salt is used, as often as once per month. Not cleaning the cell can lead to premature failure.

Soaking your cell in white vinegar is the safest method for a homeowner.

Typically $100-$140 per month. That’s why many homeowners are switching to the energy efficient pumps with an average savings of 70%-85%

Variable speed pumps can save up to $100 monthly on your energy bill.

DE is diatomaceous earth, it is a very effective filter media but requires more maintenance and cleaning.

Cartridge or modular media filters are the most effective filters for homeowners, with very little maintenance and cleaning needed, sometimes as little as once per year. Sand filters require weekly backwashing and rinsing for optimal filtration. DE filters require monthly backwashing and recharging.

Your returns/jets should always be positioned down at a 45 degree angle, to create a clockwise or counter clockwise whirlpool effect with your skimmer at the end of your current. Your return/jet should NEVER blow directly to your skimmer.

Algae typically grows on both vertical walls and the pool bottom. If you only see discoloration on the bottom, it's likely dirt. Algae growth tends to be more widespread.

The first step is to conduct a professional water test to ensure proper balance. Once we've determined the water chemistry, we can recommend the most effective and economical treatment plan for algae removal.